Make a 999 call - What to expect
The Correct Way to Make an Emergency 999 Contact
Contact 999 if:
If you need help quickly, or in the case of an emergency, you should contact 999. These calls are free, from any telephone (home phone, pay phone, card phone or mobile phone).
An emergency is when:-
- Someone’s life is at risk
- Someone is injured
- There is a fire
- Offenders are nearby
- Immediate action is required
Contact methods if you are deaf or hard of hearing
- 999 BSL - BSL Video Relay (Download the App or click here: 999 BSL )
- 999 SMS/Text (Must pre-register emergencySMS service )
- 18000 Minicom/Textphone
For home phones, pay phones and card phones, lift the telephone and press 999 on the keypad.
For mobile phones, press 999 on the keypad and then the ‘call’ button (you can still do this if the keypad is locked and even if you have no credit on the phone).
Your call will go through to an emergency telephone operator. They will ask you,
“Which emergency service do you require?”
Ask for the service you need:-
- Police
- Ambulance
- Fire Service
- Coastguard
They will then connect you to the Control Room for the service you have asked for, in whichever area you are phoning from.
The emergency services operator will then ask you a few simple questions:-
- “What has happened?”
- “What is your name”?
- “What is the number of the telephone you are calling from?”
- “Where is the incident?”
- “Is anyone hurt?”
You might be asked other questions to help the operator assist you more quickly. Whilst they are speaking to you, they will also be giving the information to the officers or paramedics who will be on their way to help.
Try not to panic and don’t speak too quickly; just answer the questions as calmly and clearly as you can.
The person answering the call will let you know what they will and can do to help.
They may ask you to stay on the line.